Privacy Policy

Snapper & Slice Takeaway

ABN: 17373831523

Effective Date: 01/04/2026

Review Date: 01/04/2027

At Snapper & Slice Takeaway, we value your privacy and are committed to protecting the personal information of our customers, employees, contractors and business partners.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our premises, place an order, use our website, interact with us through delivery platforms, or apply for employment.

Although small businesses with an annual turnover of less than $3 million may be exempt from certain obligations under the Privacy Act 1988 (Cth), we voluntarily adopt privacy practices consistent with the Australian Privacy Principles wherever practical.

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1. Personal Information We Collect

Depending on your interaction with us, we may collect:

Customers

* Full name

* Telephone number

* Email address

* Delivery address

* Billing address

* Order history

* Payment confirmation

* Customer feedback

* Marketing preferences

* Loyalty program information (if applicable)

Online Ordering

When placing an order online, we may collect:

* Device information

* IP address

* Browser information

* Cookies

* Website usage analytics

Delivery Platforms

If you place an order through Uber Eats, DoorDash or another delivery platform, we may receive limited personal information necessary to prepare and fulfil your order, including:

* First name

* Delivery address

* Order details

* Special dietary requests

* Contact information where provided

Information collected through these platforms is also governed by the privacy policies of those providers.

Employees and Job Applicants

We may collect:

* Contact details

* Date of birth

* Resume and employment history

* Qualifications

* Right to work documentation

* Emergency contact details

* Tax File Number (where required)

* Bank account details

* Superannuation information

* Payroll records

* Leave records

* Performance and training records

Suppliers and Contractors

We may collect:

* Business contact details

* Banking information

* Invoices

* Insurance details where required

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2. How We Collect Information

We collect information when you:

* Visit our store

* Place an order in person

* Order by telephone

* Use our website

* Order through Uber Eats

* Order through DoorDash

* Contact us via email or social media

* Enter competitions or promotions

* Subscribe to marketing communications

* Apply for employment

* Supply goods or services

Where practical, we collect information directly from you.

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3. Why We Collect Personal Information

We use personal information to:

* Prepare and deliver food orders

* Verify customer orders

* Process payments

* Provide customer support

* Respond to enquiries

* Manage complaints

* Improve customer service

* Meet food safety obligations

* Recruit and manage employees

* Meet taxation and employment obligations

* Prevent fraud

* Protect our staff and premises

* Comply with legal obligations

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4. Payment Information

Payments made in-store or online are processed using secure third-party payment providers.

We do not retain full credit or debit card numbers.

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5. Marketing

Where you have consented, we may send:

* Promotions

* Special offers

* New menu announcements

* Holiday trading updates

You may unsubscribe from marketing communications at any time.

We do not sell or rent personal information to third parties.

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6. Third-Party Delivery Services

We work with third-party delivery providers including:

* Uber Eats

* DoorDash

*Restoplus

These providers collect and manage customer information under their own privacy policies.

When we receive customer information from these platforms, we use it solely to prepare, fulfil and support your order.

We encourage customers to review the privacy policies of these delivery providers.

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7. Website and Cookies

Our website may use cookies and analytics tools to:

* Remember preferences

* Improve website functionality

* Analyse website traffic

* Improve customer experience

You may disable cookies through your browser settings, although some website functions may not operate correctly.

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8. CCTV Surveillance

To protect our staff, customers and property, CCTV cameras may operate within and around our premises.

CCTV footage may be used for:

* Workplace safety

* Security

* Theft prevention

* Incident investigation

* Compliance with legal obligations

Footage is securely stored and only accessed by authorised persons or provided to law enforcement where legally required.

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9. Employee Privacy

Employee information is collected only where reasonably necessary to:

* Recruit staff

* Process payroll

* Manage leave

* Meet workplace obligations

* Maintain employment records

* Ensure workplace health and safety

Employee records are stored securely and retained in accordance with Australian workplace laws.

Access is restricted to authorised personnel.

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10. Storage and Security

We take reasonable steps to protect personal information through:

* Password-protected computer systems

* Secure cloud-based software

* Staff confidentiality obligations

* Restricted access to records

* Secure destruction of obsolete records

* Regular software updates where practicable

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11. Disclosure of Personal Information

We may disclose personal information to:

* Payment providers

* Accountants

* Payroll providers

* IT support providers

* Delivery partners

* Government agencies

* Regulatory authorities

* Law enforcement where required by law

We only disclose information necessary for the intended purpose.

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12. Overseas Disclosure

Some technology providers used by our business, including cloud software providers, payment processors or delivery platforms, may store or process information overseas.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

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13. Access and Correction

You may request access to personal information we hold about you.

If any information is inaccurate or incomplete, we will take reasonable steps to correct it.

Some requests may be refused where permitted by law.

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14. Data Retention

We retain personal information only for as long as reasonably necessary to:

* Provide our services

* Meet legal obligations

* Resolve disputes

* Maintain business records

Employee records are retained for the minimum periods required under Australian workplace legislation.

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15. Privacy Complaints

If you have concerns about how we handle your personal information, please contact us.

We will acknowledge your complaint promptly and aim to investigate and respond within 30 days.

If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

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16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The current version will be available on our website and upon request at our premises.

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Snapper & Slice Takeaway

Address: 103 Esplanade, Aldinga Beach, 5173 South Australia

Phone: 0885565676

Email: snapperandslice@gmail.com

Website: www.snapperandslice.com.au

Business Hours:

Mon-Thu 12PM-7:30PM

Fri 11AM-8PM

Sat 10AM-8PM

Sun 10AM-7PM